What if I find my ID card after I have reported it lost or stolen?
If you find your ID card after you have reported it lost/stolen, you will need to bring it
into Campus Card Services during office hours to have the card reinstated. There is no charge
for this service, and it only takes a few moments to have your card
reactivated. (Back to Top)
How do I get a replacement card and how much does it cost?
You must go to Campus Card Services at the IMU, located on the Mezzanine level next to the Delights snack shop, or to the ground level of Eigenmann Hall at 1910 East 10th Street, to get a replacement ID card.
Bring a photo ID (driver's license, passport, etc.) with you for identity verification
purposes. The replacement cost is $20, which can be
paid by credit/debit card, cash, check, charged to your Bursar account, or withdrawn from your CampusAccess
account. Once you have a replacement card made, any prior cards in your name are invalid. (Back to Top)
Who is eligible to obtain an ID card?
Any student who is registered for current semester classes and can be verified by the Registrar's
Office or through Continuing Studies is eligible to receive an ID card. Full-time appointed
staff can obtain an ID card once employment is verified by OneStart. Hourly staff can
receive an ID card by bringing a request from your department on departmental letterhead
that is signed by the department head. Academic appointments must be authorized in OneStart
before an ID card is processed. All persons must present some form of
photo identification before a new ID card will by processed. There is no charge for your
first card. (Back to Top)
What if my card expires or my name or classification status changes?
Once you have changed your name with the appropriate office (students at the Registrar's Office; staff at Human Resources; academic appointments at Faculty Records),
then you may have an ID card made with the new name. It is recommended that you bring the name change
documentation from the appropriate office in the event that your name has not yet been changed in the system.
There is a $5 charge for the new card if you turn in your old card. If you do not have your
old card to turn in, there will be the full replacement charge of $20. If your classification
status has changed (you were a student and now you are staff, etc.), then you must be verified
by the appropriate office before the classification status can be changed. There is no charge
for this change if you turn in your old card. There will by a $20 replacement charge if you
do not bring in your old card. (Back to Top)
What if I am eligible for two different classifications? Can both status
classifications appear on one card?
Yes, you may obtain one card for two different status classifications (for example, you are a staff person but are also enrolled as a student).
After you have been verified for both classifications, an ID card will be issued showing the
appropriate status. You should not have two separate cards with different classifications.
If you would like your card to reflect both status classifications, you must first turn in
your other card and there will be no charge for the new card. If you don't have your original
card, there will be a $20 charge for the replacement. (Back to Top)
What individual accounts are on my ID card?
There are three main accounts on your CampusAccess Card: Your
CampusAccess account, your Library Account, and your I-BUCKS plan.
CampusAccess Account- Every CampusAccess Card has one! You activate
it simply by depositing funds to your account.This account can be used for the following goods
and services:
Your Library account- Your CampusAccess Card is your IU Library Card and
can be used at the following locations:
Main Library
Branch Libraries
Residential Programs & Services (RPS) Libraries
Your I-BUCKS* account (RPS meal contract funds)- If you
purchased I-BUCKS through RPS your I-BUCKS points can be accessed through
your CampusAccess Card at the following locations:
All Residential Programs & Services (RPS) Locations
What is the difference between my CampusAccess account and my I-BUCKS? Your CampusAccess account is a privilege that is put on all cards. The money in your CampusAccess account can be used for laundry, vending machines, IMU food locations, and
Residential Programs & Services food locations. Student I-BUCKS points is a privilege that you
only have when you have a Residential Programs & Services housing contract. I-BUCKS points can
be used only at the Residential Programs & Services food locations.
(Back to Top)
What if my I-BUCKS doesn't work?
There are various reasons why your I-BUCKS meal privilege would not be reading properly at the food
locations. Please call RPS at 856-1515 during office hours and someone will assist you in fixing the problem. Also you can e-mail Dining Services at hallsdin@indiana.edu. (Back to Top)
Where can I purchase a guest card?
You can purchase a guest card at any of the Value Transfer Station (Value Transfer Station (VTS)) locations on campus.
These cards can be used for any CampusAccess account purchase.
(Back to Top)
What if I lose money in a Value Transfer Station (VTS)?
Refund forms are available at Campus Card Services, the Copy Machines Office at the Main Library,
and the Life Sciences Library at Jordan Hall. Fill out one of these forms and attach a copy of
your receipt (if available) or email cacard@indiana.edu. Be sure to include your name, student ID number or social security number,
and fill out Value Transfer Station (VTS) location, date, approximate time of transaction, and email address. Also, if
money was lost on a guest card be sure to write down the number of the guest card in the
appropriate space. This information must be provided in order to process your refund. Money
will be deposited on your CampusAccess account when the refund form is processed.
(Back to Top)
Can money remaining on my CampusAccess account be refunded?
You can receive a refund of your CampusAccess account if you are withdrawing
or graduating from the University. However, there is a $10 processing fee for the refund.
You may obtain a refund by filling a CampusAccess account refund form available
at Campus Card Services. You may also send a written request. Be sure to include your student
ID number and the address where you want the refund check mailed or e-mail cacard@indiana.edu. The refund will take
approximately two weeks to process so make sure that the included address is where you will
be at that time. (Back to Top)
Where can I get my bus pass?
There are no more bus passes, students may now ride both the IU buses and the Bloomington Transit buses by showing their IU ID card.
(Back to Top)
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